![]() ![]() Want to be part of our ever-expanding team? Click here to look for Binance job openings in customer support. We plan to open more opportunities for customer support in Southeast Asia and Europe, and we’re looking for more agents with other language skills to meet the needs of our users. We won’t stop at just eight languages for customer support. ![]() Our Portuguese customer support service operates from 8 AM to 8 PM, Rio de Janeiro time, while our Russian customer support service is open from 9 AM to 9 PM, Moscow time. ![]() With our current capabilities, we’re able to field customer support requests in Chinese, English, Spanish, Turkish, Korean, and Vietnamese during the entire day. We have dedicated agents for complaints, security issues, and financial derivatives such as margin trading, futures, and options. On average, we handle over 1,000 tickets and 3,000 online chat sessions per day. Sign up today using code BINANCEUS and earn 10 when you trade 100 or more within the first 30 days of signing up. Right now, we have more than 150 customer service agents coming from over 20 different countries, working at four different sites across the globe. We have grown and invested in our customer support team since our launch. We launched Russian customer support in July 2019, followed by Spanish in August, Turkish and Korean in December, and Portuguese just last month. We want to provide better customer service in the languages that many of our customers use. Binance.US is the crypto trading platform for US residents where you can buy, sell, and trade cryptocurrencies and alt coins with some of the lowest fees in the US. In April 2019, having secured the operational requirements to speak live to the world, we launched 24/7 customer support in English. We initially launched this in Chinese, to test the operational capabilities of this feature. How Binance Customer Support Grew into a Worldwide Operationīinance introduced live 24/7 customer support in December 2018. We want to assist you in making the most of your Binance experience, and we intend to do it in the language that you speak. This update brings up the number of languages we can speak to you with to eight, with more to come in the future. Good news: We have recently launched 24/7 live customer support in Vietnamese. ![]()
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