Important: t hese reasons are visible to every user on your account.ĭepending on your preferences, you can allow agents to take Unassigned Shifts with or without a manager's approval. You can also categorize these reasons as Planned or Not Planned.Įven though most of the Time Off Reasons are planned as for example vacation, personal day, maternity/paternity leave, tymeshift gives you the possibility to mark other reasons e.g. Create and name as many Time Off Reasons as your employees need. To Set up Time Off Reasons, look for this button in the upper left corner of your Schedule Settings. Select the option shown below to enable Time Off Requests for your agents. You can also completely disable Shift Trades for your agents depending on your work requirements.Īfter setting up your Shift Trade Permissions, you may also allow your agents to trade shifts within all of the groups they are in or restrict them to only trade within their default group. If you set up Shift Trade Permissions, it will allow your agents to trade shifts with or without a manager's approval. If the agents can take unassigned shifts without the managers’ approval, they will be able to take shifts with more hours than the daily limit established without warning. Important: The daily and the maximum number of working hours per week are set to restrict from a manager’s perspective. If they start the day on time, they'll get a smiley emoticon. Note: once you define how many minutes you will allow agents to be late while still being considered on-time, they will see an emoticon letting them know if they arrived within that window. If they log in past the tolerated timeframe, they will see a frowny face emoticon. Setting these restrictions helps you to avoid overscheduling your agents and allows you to determine the minimum number of hours between shifts, as well as lateness and schedule tolerance (how many minutes you will tolerate your agents to be late and how many minutes you will allow agents to deviate from their full required scheduled hours). This is where you can enter a daily and weekly maximum number of working hours. To access these settings, go to the Schedule tab, and they will appear in the bottom left corner of your screen. The functionality in this feature is now available in Schedules.īefore you set up your Schedule, select your Schedule Settings. If you have any questions, do not hesitate to contact us at is a legacy feature that is no longer available for customers who signed up for Tymeshift after July 27th, 2022. The good news, though, we're replacing it with new and improved features that will be even better. No need to worry you'll still have access to this feature, but unfortunately, we can no longer support all Schedule Settings after 1st of June 2023.
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